Completely unacceptable experience from beginning to end. The incorrect number and type of bins were delivered, and during the frustrating two months they were supposed to provide a service, they only collected once. Calls were not returned, emails went unanswered, and when we finally lost patience, we spent an hour on hold just to cancel the contract. They even had the audacity to say they would 'waive' the exit fees! They are supposed to come and collect the bins amidst weeks of overflowing waste, but I’m not counting on it. This is the most incompetent service I have ever encountered.
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Biffa is the leading integrated waste management and recycling company in the UK and the UK's No. 1 for Business Waste.
Our team of more than 10,000 colleagues carry out essential operations every day to support the UK circular economy including waste collection, surplus redistribution, recycling, treatment, disposal and energy generation. Our purpose is to change the way people think about waste and sustainability has been at the heart of our business for many years.
By investing in plastic recycling and energy from waste, we aim to have net zero carbon emissions by 2050.See more
