I am very dissatisfied with the overall experience because of the ongoing lack of communication and inadequate service. Throughout the entire process, updates were either significantly delayed or not provided at all. I had to repeatedly reach out just to obtain basic information—something that should have been communicated proactively. In addition to the communication problems, the services did not meet my expectations. Several commitments were missed, and there was minimal effort to clarify next steps or provide solutions. As a customer, it’s frustrating to feel overlooked and unappreciated. Good service should include clear communication, reliability, and accountability. Unfortunately, none of these elements were present in this case. I hope that improvements are made in the future, but based on my experience, I cannot recommend their services at this moment.
Claim your business profile now and gain access to all features and respond to customer reviews.
Biffa is the leading integrated waste management and recycling company in the UK and the UK's No. 1 for Business Waste.
Our team of more than 10,000 colleagues carry out essential operations every day to support the UK circular economy including waste collection, surplus redistribution, recycling, treatment, disposal and energy generation. Our purpose is to change the way people think about waste and sustainability has been at the heart of our business for many years.
By investing in plastic recycling and energy from waste, we aim to have net zero carbon emissions by 2050.See more
