If there was a way to give 0 stars, I would take it, but that's not an option. I received notifications via email and voicemail indicating that our collection has been moved from December 25 to December 22 due to the service provider's closure dates. I promptly reached out to customer support to inquire about the possibility of an additional collection, as this change creates a long gap until the next scheduled collection. Since we will be open during Christmas and Boxing Day, managing a full week plus an extra three days without service is unfeasible for us. When I asked if the service provider could arrange an interim collection at no extra charge, I was told to be grateful that the collection was rescheduled instead of skipped entirely. It's clear that having the collection on Christmas Day is not our responsibility, and we shouldn't incur additional costs due to the service provider's decision to move the schedule. During that same conversation, I was informed they would check the possibility of moving the collection to December 24 and that I would receive an update. Unfortunately, there was no follow-up after that discussion on Thursday. Today, Sunday, I received another email stating that the collection was not completed because the bins were not placed outside, which adds to the confusion. I attempted to contact customer support to resolve the collection issue, but they promised a callback that never happened. I've also tried calling multiple times, waiting over an hour each time, only to hear that I'm first in the queue but no one answers.
Claim your business profile now and gain access to all features and respond to customer reviews.
Biffa is the leading integrated waste management and recycling company in the UK and the UK's No. 1 for Business Waste.
Our team of more than 10,000 colleagues carry out essential operations every day to support the UK circular economy including waste collection, surplus redistribution, recycling, treatment, disposal and energy generation. Our purpose is to change the way people think about waste and sustainability has been at the heart of our business for many years.
By investing in plastic recycling and energy from waste, we aim to have net zero carbon emissions by 2050.See more
