Planning an international flight and looking to buy a duffel bag with SPECIFIC carry-on measurements per airline requirements. B5 website has nearly NO size data on their bags, which is stupid. I tried to write their customer service an email to ask why this is, and they have THE MOST CUSTOMER-HATING website in the world: You must ID specific things like bridges or motorcycles to send the email, with images nearly impossible to view. After two mistaken tries it said "forbidden request" and logged me off. WHY WOULD ANYONE IN THEIR RIGHT MIND EVEN GO INTO A STORE THAT SHOWS FROM THE OUTSET THAT THEY HAVE NOTHING BUT CONTEMPT FOR THE PEOPLE WHO ACTUALLY PAY THEIR SALARIES?
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