I recently went into Big 5 in Espanola New Mexico and spoke to the manager first name Josh about a sale on a 870 12 gauge shot gun. I had him hold for me and I would be in within a couple of days to purchase the riffle. The very next day I called in to verify if he was in because he informed me that he is the only one in the store that can sell firearms. I called the store numerous times and left a message for him to call me back in regards to the sale of the riffle no one picked up the store phone or returned my call. I went into Espanola a 20 mile drive from where I live in hopes that the manager was in so that I can purchase the riffle. He was in but said he was too busy to make the sale. The cost of the riffle was just under 400.00 hundred dollars and by the foot traffic of this facility I could not believe that a store manager who should be showing a good example to his employees let this sale go out the door. Being a business owner and have employees I cater to my customers and would do everything in my power to please my customers since customer service is why I am still in business for over 20 years. This manager is a poor excuse as a manager for setting a positive example for his store employees. If Big 5 corporation was smart it is my opinion that they need to find better managers to manage their stores because its only a matter of time that they go out of business 400.00 hundred dollars is not a lot of money but by the foot traffic that this store has I doubt that they make that in a day on top of paying employees and keeping the lights on. I will never go into this establishment again and I will pass this bad experience to all of my friends and family. Unsatisfied Customer.
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