We started looking for artificial turf when our original turf was failing. We reached out to many companies and had them provide routes and went with Big Bully even though they were more expensive. The reason we went with them is that they provided reasons that were important to us with having 6 dogs. The main thing was the said that the infill that they used would reduce the grass heat by around 20% and that if we hosed it down it would be even cooler which is very important in AZ during the summer months. Once the grass was installed it was a fight to get anyone on the phone when we were having issues right from the beginning from the ground being un-level and there were nails that were sticking up and major mounts and clumps of infill that was throughout the grass and against the wall. Both myself and husband work and we told them we could not take more time off for them to fix the issues that they caused so we were always playing phone tag with them just to get someone to come out after 230. Once they came out to fix the issues that they caused they only completed some of the issues stating that it was resolved but there are still mounts of infill as well as when they laid the grass they did not make sure that the ground was level so it is like walking over little hills in some spots as well as some nails that are still not completely down and I have hit with my toes when walking on the grass. A few days later we noticed that there was a melted spot in the grass and they tried to say it was our fault but the had a gas powered sweeper out that that placed on the grass in the area that had melted. They had someone come out and confirm that it was the workers that caused the issue but they only want to do a patch job instead of replacing the 5x6 piece.I will never recommended this company for many reasons.1. The refuse to communicate with you and will ghost you for as long as they can.2. They lie about their product, grass is so hot I can not walk on it even before it it 12pm or the hottest part of the day. My pavers are cooler than the grass.3. They will not own the work of contractor they hire to come out to fix the issues at hand and you can not even speak with them as they do not speak any English.Please think 2x before ever using this company.1. Lack of communication 2. No follow through 3. More expensive than other companies and the product is by no means any better
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