In the beginning it sounded like a dream come true. Made the appt for a sales guy to come out, first red flag was he was hours late to the appt and failed to call to communicate this. I had to call in to find out what was going on. Sales guy came with his speech, sold us on the turf saying it stays cool, won't smell with dog pee or poop, it's made just for dogs and gave the story about the owner and how the company got its name. We voiced our concerns about the dogs being able to dig or chew a hole through it was assured they couldn't as it's so thick (shocker: they chewed through it). Then went and sat at my dinning room table going over alllill of the pictures of their work and how these guys do such an amazing job that the sales guy, I quote "they are so good? I don't know how they do it". Even showed us pictures in his phone of "local" projects that looks perfect. He went on to rave about the crew and how he will be there when they come to start the project and work as our project manager through out to make sure it's all done correctly and even said that he will do a walk through with us before they stamp the project done and if we're not satisfied they will fix it until he is happy and we are happy. We were told materials would be delivered before hand, discussed where to leave it so it didn't block our drive way. Next red flag: no material was delivered and nothing was communicated about it not. Come working day the crew shows up and flat out told my husband they weren't removing the pile of rock we had that that wasn't told to them. Had to get the sales guy and the manager on the phone because per our contract we paid for a certain square footage of dock to be removed and hauled to the dump (which I'm sure they just took to a local yard to resale). They wound up moving the rock after it was discussed it was part of our project and in contract that we're paying for. They completed jobthat was supposed to be scheduled for two days, in 5 hours. Not only did they do a shitty job not making sure edges were tucked in and flush with the wall (that was promised it would be) they left their garbage in my yard (I'm talking water bottles, scraps, etc). My husband called the manager yet again because this was unacceptable and he wound up having to come back to inspect the job and tuck in corners they failed to finish. He then told us that he will have the turf redone in the back to be flush with the wall like they were supposed to do in the first place. The sales guy came back to the house same day and even said this wasn't acceptable and sat in my dinning room again saying how sorry he was and that they promise to make it right. We wound up adding to our project of breaking up a concrete slab and having them lay pavers. We were told that they would do the pavers and repaired turf at the same time so our dogs weren't locked up all day and that they'd work around our work schedule. No one called us to tell us they were coming out but we happened to get alerts on our front yard cameras someone was trying to get into our back yard, when we pulled up the camera it was the crew there to do the pavers, no turf. Our dogs weren't in the back yard at this time and we were not home. Called the manager again who was surprised we didn't get a call for the appt and told his guys to leave, then told us they'd be out the next day to do the project. Later that same day the manager texted my husband saying the crew can't do it Sunday will be out Monday. A week later they tell us they'd have to come out Saturday instead, scheduled for 0930am. Come 1030 that Saturday morning they weren't there. My husband had to call the manager again to find out what was going on and was told that the crew was late because they had to pick up the pavers that they apparently didn't pick up because they left a dirt patch where the pavers are supposed to be and left saying they didn't have the pavers and would come back on a later day to finish the project. When contacting the manager yet again he stopped replying to our messages and stopped answering our calls yet we have to lay for this still
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