Avoid Big Bully Turf – Poor Customer Service & Lack of TransparencyWe had a very disappointing experience with Big Bully Turf, and we want to make sure future customers are fully aware of what to expect before investing in their product.1. Lack of Transparency on Turf Burn Risks – We were never properly informed about the potential for window reflection causing turf burn during the sales process. If this is a widely known industry issue (as they later claimed), it should have been clearly explained upfront so we could take preventative measures. Instead, we were left to discover the problem after installation, with no warning.2. Poor Customer Service – When we reported the issue, it took over a month to get any real response. No one from Big Bully Turf ever came out to assess the damage in person. Instead, they sent us pictures over email and made a remote diagnosis, which felt dismissive and unprofessional. Good customer service means taking the time to assess issues properly, not just relying on past experience to make assumptions.3. Lack of Accountability – While we acknowledge that we initialed a section about sun damage, simply signing a form isn’t the same as being properly advised about how this could impact our specific installation. Given how common this issue seems to be, it should be a priority for Big Bully Turf to educate customers before they purchase - not after they experience problems.4. No Real Resolution – Instead of taking responsibility for the lack of upfront communication, Big Bully Turf’s only “solution” was offering to replace the damaged area at our cost. This is unacceptable for an issue that could have been avoided with proper consultation.Future Customers Beware – Since Big Bully Turf does not prioritize informing customers about these risks, we will do our part to make sure others know before they commit to installing their turf. If you’re considering using this company, be sure to ask about window reflection and turf burn before signing anything - because they won’t make it a priority to tell you.We hope this review helps others make an informed decision before choosing Big Bully Turf.
Claim your business profile now and gain access to all features and respond to customer reviews.
