I am spending thousands of dollars to have artificial turf placed in my front and backyard in July 2025. Since it has been installed, when it rained a section in my backyard over time puddles have gotten larger and larger. It appeared that section was not installed properly. I emailed the Big Bully Turf Service Warranty Section to complain about the ever growing puddle. They requested a picture. It drizzled the next night and I took a picture of the small puddle. I noted on the email that it was not the normal rain, but this was the section. After that email, I have not heard back from them. Will I ever hear back from them if my backyard floods? A second concern is that while looking over my paperwork, I noticed that the paperwork from them had me making a $1000 deposit, but on my receipt from them I actually paid a $1100. I then called the accounts receivable section to inform them of the discrepancy and requested a reimbursement of $100, since I am paying for the turf via a loan contract with another company. They responded by sending the same documents I already had, and it did not clear up the extra $100 I paid. That is what I stated in my reply. I have not heard back from that department as well. I now wish I had chosen another company. I had a hint to that realization when the workers left trash behind after they finished the turf project. Wow....
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