I have been a user for quite a while without problems. Suddenly, my redemptions are blocked without any notice or explanation. A few days later, I was prompted to reverify through the KYC process, which I willingly completed, hoping to cash out... but my KYC was rejected without any explanation or way to address the issue. The support team is unresponsive to my emails, and now I feel like I've wasted time and money on something I can no longer access. It's disappointing because they used to be one of the better options.
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