I received an email asking me to rate the customer service. Unfortunately, I have been a member for several years, but since a recent update to a new game manager, I have been unable to download it for my mac. This follows a previous request about an unresolved issue. One problem, six incident numbers, six different contacts, and five months without a solution. Each time I inquire, I am told my case is closed. Given the prolonged wait, I would like to request reimbursement for the games I purchased just before the update, which caused significant issues. I would appreciate speaking with someone who can actually address this problem. It’s been very disappointing; it seems that support for mac users has diminished, and I’ve noticed many complaints about the same issue online. The response from the team states they are handling inquiries in the order received and that their response times are currently longer than usual. I apologize for the frustration this has caused.
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