Like others I very very rarely write reviews and wish I could give 0 stars. In my case what went right? Their communication is slow, support out of their depth if it is not a circuit fault and am still awaiting a response to the complaint I subsequently logged. You log a connection fault and they say they will get back in 2 hours, more like 2 days. They say use their support chat if it is urgent, the support chat that has been removed from their web site. Got an ongoing fault on a Friday, be prepared for radio silence over the weekend. And best of all less than a week after they supposedly "fixed" the issue it reoccurs and the whole cycle starts again. So as a loyal long time customer of over 10 years I have given up with BigPipe moved to another ISP and will be talking to all those whom I recommended BigPipe to.
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No data caps, no throttling & great online support. ADSL, VDSL & the fastest fibre in NZ. Customers love our service - find out why :)
