I have been a customer of bigpipe for a about 10 years. Service works well, when it works. I have recently moved to a new house, and trying to switch my connection to the new address - has been nothing but extreme frustration. Help desk DO NOT respond to support requests, even after 48 hours. Just a simple "we're working on it" would have been nice. I guess I'm now looking for any other ISP that wants my business.
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