I have been with them for years and never had to speak to them. I have just had issues with my fibre line last week and needed help, they do not and will not lift a finger to help. The most they did is send an email to chorus and got half the details wrong. Do not use them they are absolutely terrible as a service provider. Following this I am now moving house and 3 weeks after submitting the request, I still don't have internet at the new house. I just got an email saying "ops we have to start over", while I am already in the new house.
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