Anyone who has fibre with them and has before Nov. 2021, check your bill. They've been overcharging us now for 6 months at $89/mo. when they no longer even have that plan anymore! They admitted it was dropped when Chorus upped the speeds yet they failed to inform us or move us automatically to the faster plan at a lower cost! I had to find this out myself when our electric provider was offering fibre with 2 months free. Took almost a week now to get this looked into and not yet resolved as they first said they would refund us for a month's worth of payment and now they're saying they'll give us next month free, like I'm still going to be with them next month! Poor customer service and who knows who you're talking to at any given time. No apology given, never really answer your concerns and certainly don't feel the need to compensate you any further than what you've been overpaying. Who knows how long this would have gone on for! I'm sure they won't be informing any of the other customers who are overpaying either. BEWARE! Check your bill/plan. We were on UFB Expert which is the one that no longer exists. They now have $79 with 300mbps download when the one we were on was around 80mbps download. On top of that, the modem we have been using which they provided while on broadband and said it'd work fine on fibre (which it did) won't go past 80 or 100mbps anyway so you now have to get a new one.
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