I have been a Bigpipe customer and had excellent service BUT; My bank made an error in cancelling a newly issued credit card due to an error on their part. At the same time my automatic payment to Bigpipe was made from this cancelled account. Bigpipe e.mailed to say that payment was declined and that my internet connection would be cancelled if payment was not made . This e.mail was picked up by my junk settings and delivered to my junk mail. I causually saw that it was in my junk box and assumed it to be a scam asking for money. However my Bigpipe account was cancelled. The problem was I had no way to contact Bigpipe as I had no internet and they have no other way to contact them which is bizarre. I would re-connect with them but have now signed with another provider.
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