Absolutely terrible customer service! The customer service staff called me and kept changing his words and gave me false information. His attitude and communication skills were absolutely disasterous and cunning! He kept yelling and hung up. This was my first time talking to Big Pipe and he surely ruined the company's image. I will never use their service and will never recommend to others. Also according to the staff's words, the company's policy is above NZ law! I have never seen such a company in my whole life. Be careful if you want to sign up with this company. They will not work under NZ law. After speaking to the customer service staff, I have found out that Big Pipe has their own policies above NZ law. After the phone call, he kept sending me emails to cover up what he did wrong during the conversation. His behaviour was absolutely cunnig, childish and unprofessional. He said he is a manager in the company and there is no one higher that I can talk to. I don't know what kind of customer service this is. There are many things that I want to address but in short, I will never buy or recommend their service. If there is zero star, I will give zero star. Even one star is too generous for the customer service I experienced.
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