Bigpipe does not have any phone lines so really difficult to get support when you need it. I think they need to consider changing this in the future because its very frustrating not being able to talk to anyone in person when things go wrong. I find the bot on their website to be quite unhelpful. I recently moved house and they still haven't swapped connection to the new address after almost 2 weeks. I believe this had something to do with chorus issues which is understandable however I was told it could be resolved in 60 hours and it still isn't fixed 3 days later. Really dissapointed and hope this can be resolved soon.
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