Was happy enough with bigpipe for a couple of years. A few issues with connection, and slow support, but generally chorus issues. Recently, due to cov19 lockdown, our house move was postponed so I cancelled my move with them. That was fine, but got a message on original move date from BigPipe saying someone (new owners) have requested our connection and to reply asap if this was a mistake. I replied and said it was.4 days later my internet disconnects. I finally get to support and they say we've been disconnected. I tell them this is a mistake and to reconnect asap. During lockdown we need internet to work. No follow up eta. I get back in touch the next morning and I'm told it will be 7 days for chorus. I asked them to escalate as this is unacceptable. Sure he says. Got an email 2 hours later saying we'd be connected 15 days later. (Congrats!) Replied with my w-t-f? and asked for Chorus ref as chorus needed it to investigate. 4 hours later I live chat to get an update. Email arrives at the same time with chorus ref and correction of 15 back to 7 days. I tell live chat what's going on and they say don't know who ordered disconnect and can't help ( but will compensate...yay). Partner calls chorus at this time and they say its BigPipe's job to escalate. Live chat again and I'm told they'll send in an escalation to chorus. 2 hours later I get an email saying chorus will investigate in 7 days.This was when we decided to find a 4g provider. This support experience was one of my worst. Every contact with them started back at square one. I still haven't heard back after I questioned the last updated (escalation from connect in 7 days to investigate in 7 days ??)
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