bigpipe.co.nz

Horrible enough for me to post here online

I leave a one-star because there is no option for non-star. I would rate this one as low as possible. It actually motivated me to come here and rate it- think how bad it was. I generally am too lazy to provide comment online - whether good or bad.I tried to have them install ADSL for me ( was gonna do Fibre but compromised eventually). waited for days to get approved and then waited to get the modem. When the modem came, It did not work. Tried for two days. The technician they outsourced in the Wellington area and themselves did not respond or (in cases they responded) did not provide useful responses. And at one point they were emailling things like 'looks everything is connected, so we will start to charge the bills now...'Additionally, I found myself receiving irrelevant emails with inconsistent messages from them while I was waiting for someone to help ( which never happened). Finally, I decided to leave and emailed them again. And, unsurprisingly, no response. I guess I was at the point of having had enough. So, I sent multiple emails, requesting nothing but withdraw. Then, one staff member dealt my case, but the other tried to close my ticket when I had not received any return bags let alone sending their BRILLIANT modem back. Naturally, I told the other staff member not to close my ticket- when I have not returned their device to them.THEN GUESS WHAT? A third staff member emailed back, blaming that I created multiple emails/tickets for them, "making it incredibly hard" (for them). I was so cross... Why did they make it incredibly hard for me in the first place then? Why did not I blame them for this but let them blame this to me? Why did not anyone acknowledge that it was how they approached my case that made my life horrible for a week in the first place?I would not even be bothered to post this rating hadn't I received the blame email from the third staff member, who helped me none during the whole process and came up in the very end, making a very arrogant judgement. I guess my name does not look Pakeha enough to earn his respect, but conversely well deserves blame.[A very quick update] they sent me a return bag...but guess what? The bag is just too small to put their modem box in. I kept the courier bag that was used to send me the modem... clearly, there is a size difference. I just couldn't be bothered with these people. I think it is their strategy to delay and charge me for the modem... There is nothing positive in working with them. Not even at the very end of the story. To be able to achieve this is also a miracle. I think I am just gonna find a few other places to post this horrible story.

Date of experience: Jun 24, 2019