BigRock is one of the poorest server providers I have ever experienced. I purchased their Shared Hosting Pro Unlimited plan for 5 years, and the problems started immediately after moving to their server. The server ping time is extremely high, the server response is very slow, and the uptime is hardly 10%. It is impossible to run a professional website under such unstable conditions.
Whenever I contact their support team, instead of taking responsibility, they simply blame my website and say it is not optimized, which is completely unacceptable. I am already running the same WordPress websites on GoDaddy and MilesWeb, and I have never faced any downtime or performance issues there, nor did I ever need to contact their support teams. This clearly proves the issue is with BigRock’s server quality, not my website.
Since BigRock failed to provide a stable and reliable service, I requested either a migration to a better and stable server or a refund of my money. Instead of resolving the issue, they responded arrogantly and pushed me to upgrade to a VPS. It is unreasonable to expect a customer to pay around ₹60,000 per year for a VPS just to run a normal WordPress website, especially after already paying for a long-term shared hosting plan.
This feels more like forcing an upgrade rather than solving a genuine service problem. BigRock has completely failed to deliver the stability, performance, and professionalism promised in their hosting plans.
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