Running a software company like K2Web Solutions and managing over 70 servers, I’ve dealt with my share of bad hosting providers, but BigRock is an absolute joke. Their support team is without a doubt the most technically illiterate group of people I have ever had the misfortune of dealing with.
My website was automatically suspended because a spam bot hit an unprotected WordPress contact form, triggering the auto-responder and causing a high bounce rate. I get why automated suspensions happen. What I don't get is how a hosting company can employ people who literally do not understand how web servers work.
Enter their support agent, Chaya K., who clearly doesn't have a single functioning brain cell when it comes to basic hosting logic. She kept copy-pasting the same garbage script demanding I log into my WordPress dashboard to disable the auto-responder and add a CAPTCHA before they would reactivate the server.
How the hell do you access a WordPress backend when the Apache server is suspended?
I asked her this basic, logical question multiple times. I explained that she had created an infinite loop of pure stupidity: I need the server active to fix the website, but she won't activate the server until I fix the website. Instead of using her brain, she just kept pasting the same mindless response. To make it even more ridiculous, she told me to "change email passwords" for inboxes that don't even exist, completely failing to grasp that a contact form can send an auto-response without an actual mailbox being created on the server.
There is zero technical knowledge here. It’s just script-reading robots who hold your website hostage because they don't know the difference between Apache and Exim.
If you have any technical knowledge whatsoever, or if you just expect a hosting company to employ people who actually know what a server is, run far away from BigRock. Don't waste your time or your money on this trash host. I am migrating immediately.
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