Having ordered 3 folding ebikes this year which have all either developed numerous faults, arrived damaged, or order has been unexpectedly cancelled I have sadly had much experience of appalling customer service in the ebike world. I am pleased to say I have finally found a company which actually offers,customer service, a rare thing these days. The bike did arrive from the warehouse with only half the charging lead, branded with a different company, and a flat rear tyre - I thought oh no here we go again. But James was in touch quickly, arranged immediately for the missing lead which arrived next day and contacted a local repairer to collect, fix and return the bike straight away at their expense. Yes it was disappointing to have a bike delivered with faults, but that is what customer service should look like if there are problems. In another rare aspect he actually apologised for the issues, don't get that much nowadays! Also, this firm uses a delivery company which have proper tracking with 2 hour slots and live updates, not it'll be there (or collected) sometime 8am to 8pm.
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At Bike Yard Online, we’re not just another electric bike retailer – we’re your trusted partner in the world of cycling. We know that whether it’s your daily commute or a relaxing weekend ride, your bike should enhance the experience, not complicate it. That’s why we offer a curated range of electric bikes and accessories to suit every need and budget. When you shop with us, you can count on free delivery and a robust warranty for your peace of mind.
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