Awful service.Bought a new fantic bike in 2025. Delivery was slow and unreliable, but I accepted the excuses at the time, hoping it was a one off.Had an indicator failure on the bike less than 12 months later and only 400 miles on the bike and given the fob off of 'can you show me the service history' to make a claim. So, I reply with this is not relevant and get no reply, chase and again no reply. I explain in my email that the service history is irrelevant, but they couldnt care less.Customer service is truly awful, if you can go somewhere else as Biking direct dont care once they have your money.
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