They were brilliant in terms of getting the bike sorted and were really efficient however when it had come to the delivery that was my main issue here! I asked that it was hurried if possible as I needed the bike to get places and they had informed me it wouldn’t be picked up until Tuesday as Easter Monday the courier wasn’t collecting (which is fine) however I received a message today to say that the bike will be getting picked up today!!! (Thursday). This is shocking as it should have been picked up Tuesday and then would have perhaps arrived today! The communication from Biking direct to myself once everything had been signed was poor and it was really a case of now we have the money good luck in my opinion with no additional help. I do hope nothing ever goes wrong with the bike upon receiving it as I’m unsure the company would even get back to me. Honest and non bias review - 3 stars as I still recognise the help given at the beginning of the process of finding my bike was good!
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