I sent a $125 payment to a vendor that was incorrectly listed in the system. When I contacted support to reverse the payment, I was shuffled between agents and informed there would be a $90 reversal fee with no guarantee of recovery. Charging such a fee to fix their own mistake is unacceptable, especially for small businesses. I will not use this service again and advise others to be aware of hidden fees.
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BILL (NYSE: BILL) is a leading financial operations platform for small and midsize businesses (SMBs). As a champion of SMBs, we are automating the future of finance so businesses can thrive. As a leading provider of cloud-based software, BILL simplifies, digitizes, and automates back-office financial processes for small and mid-sized businesses. BILL Financial Operations Platform helps businesses efficiently control their payables, receivables and spend and expense management. Our customers come from all industries, ranging from startups to established brands and nonprofits to franchises. Hundreds of thousands of businesses rely on BILL’s proprietary member network of millions to pay or get paid faster. Headquartered in San Jose, California, BILL is a trusted partner of leading U.S. financial institutions, accounting firms, and accounting software providers. For more information, visit bill.com.
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