NOT even one star. The most lousy service. Bus came late & keep transfer bus. Can also round & round in KL for 1 hour and go back to TBS for 2nd pickup. I ask the driver if you dare come back to pickup again you get down from the bus. Imagine my departure from JB is 6:29am leave KL is 2:30pm, change 2 times bus, pickup 2 times. And I get scolded by Melaka aunty at TBS who waiting us to get into the bus. I even hot and I scolded her. She gets shut up. I pay for RM90 from JB to Penang, Luxury 24 seats end up change to 32 or 30++ seats. No proper stop for lunch or rest. Have to ask for toilet break. 13 hours to reach destination, was full with anger. The worst service in the world that I ever had. Email complaint no reply. Ask for compensation also no entertain. I book through easybook, they are not helpful. apology for what purpose if there is no solution. Are those people at work??? definitely genuine experience. I ask easybook to call me. can check through them.
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