Really poor experience from start to finish.We were told to go to a booking office instead of the actual bus station and were given almost no guidance — just pointed toward a minivan and told to get in. There was no explanation that this was only a shuttle, not the main bus.The driver didn’t greet passengers, provide any information, or help with luggage. The shuttle took us to a bus depot instead of directly to KL, which was very confusing.At the depot there was no clear system. The screens showed departed buses only, and our ticket didn’t list a bus number. We had booked an 8:30 service with Billion Star but were placed on a 9:30 bus marked “Alibaba” instead, with no updates in the app or on the display boards.There was only one staff member trying to manage confused passengers, and he regularly disappeared for cigarette breaks, leaving everyone stranded without information.Boarding was just as disorganised — no confirmation we were on the correct bus, no help with luggage, and no basic customer service. To make things worse, someone accompanying the driver smoked in the bus toilet, leaving the whole bus smelling of smoke.The only positive was that the bus itself was comfortable. Otherwise, I strongly recommend avoiding this company.
Claim your business profile now and gain access to all features and respond to customer reviews.
