WORST BUS EXPERIENCE I’VE EVER HAD. We booked a trip from Singapore to Kuala Lumpur for 11:00 a.m., but at 11 p.m. the night before, the company changed it to 10:00 a.m. - far too late for proper planning. My ticket was never updated, and we had to rush to catch the bus.During a short stop, we asked the driver if we could use the bathroom - he said yes - but then DROVE OFF WITHOUT US, only returning because another passenger intervened!Because of the departure time change, we were moved to another bus and our reserved seats were not honored, leaving us in the worst seats. Unsafe, disrespectful, and completely unprofessional. AVOID THIS COMPANY!
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