I wish we had read a review previously to purchase. We went from Penang to KL with this company. Worst bus ride ever. Long story short:-rude staff-they make us change bus 3 times before departure with no explanation other than literally the words "change bus" and "you wait"-complete lack of information, so many travelers literally being ignored and not informed of what's going on, plus no manners at all-departure 2h30min later than expected. Buses leaving towards same destination (KL) half full though. Impossible to understand but no matter how many times you ask, the answer you get is "wait".-finally we jump on the bus. Some employees are making jokes about how people were complaining. Not really funny, but ok you let it slip since you're finally on your way... Only problem is the bus is going at like 40-50kph for some reason. Then stop in the middle of the road. Engine was not working properly. Of course no information to the passengers whatsoever. Fortunately one of the passengers spoke both Malay and English properly and was very kind to be the translator. Explained that the driver said the bus is broken (I really don't think they do proper maintenance). Still he was doing to try the ride. Fortunately he dropped some of us half way in a town where we managed to pick a proper ride.-claimed refund online on the email stated on the ticket. NO ANSWER of courseMake your own conclusions.
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