I have been a paying customer of two companies for two years!Since January:- Importing and processing documents takes up to SEVEN hours!- Five outstanding questions in the support request for 26 days! TWENTY-SIX DAYS!!!- No feedback received whatsoever!!!! No answer!The only way to contact is by using the helpdesk???? Which is broken...THIS IS TERRIBLE!Now I'm forced to make this type of BELOW standard complaint-review in order to get any reaction????Thank you very much Billit!---*Ha! If there is time to reply publicly on Trustpilot, there should also be time to address open support tickets. Focusing on resolving those tickets would be the most constructive way forward. Again, at present, Billit is not acting correctly in this respect.Referring to “sector-wide pressure” does not explain the lack of communication. If the sector is acting bad, you mean it is justified Billit is acting bad. That's childs'-logic! If service levels were materially affected, an official notice or general customer communication should have been sent. That did not happen. You refer to communication: Communication is two-way, and currently there is no reply, no assistance, and no alternative communication from Billit or provided (!!) by Billit.Regarding Peppol: publicly available uptime reporting shows no significant Peppol network downtime in the period mentioned. Peppol functions as a transport layer; delays typically arise upstream during invoice preparation, validation, or submission within the software or access-point implementation. Billit acts as this on-ramp to Peppol, and the issues observed indicate congestion or malfunction at your level rather than at the Peppol network itself.I remain open to resolving this matter (because I'm stuck with you for the moment), but that requires timely, substantive responses via "support" > not general statements after the fact.---*>>>> 36 days to get an answer! PwiieeeeeewwwI hope the service will improve soon.... and this without any predicatable Belgian "Telentiaanse or Fluviusiaanse doorfacturatie".
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Billit est une plateforme de facturation en ligne destinée aux propriétaires d'entreprises et aux comptables. Le logiciel automatise les tâches fastidieuses et sujettes aux erreurs afin que vous puissiez consacrer plus de temps à votre activité et moins à l'administration. Faites le saut vers la numérisation dès maintenant et découvrez la facilité d'utilisation et la rapidité de Billit.See more
