Lailah was the team member who helped me. What I loved most about her is that she told me exactly what was going to happen in order to solve the issue I had, and even more importantly, she kept me informed every step of the way. It's a great feeling not to have to worry about whether or not you and your problem have been forgotten (which happens all too often with so many companies). Way to represent Billo with expert service! Thank you again Lailah! Jill W.
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