Do not use. They'll sit and sit on your claim until you forget about it and then completely ignore what was asked and Make-up absurd savings so they can charge you whatever they want. Update to their response: In regard to their response below, they didn't respond... it's been a while now, but I believe well over a month or even several months before they took any action. I figured nothing was happening with their service and then they proceeded without consulting me further and did something I did not ask for at all. They basically did the opposite of what I wanted done and then tried to charge me nearly 500$ for it. I responded many, many times to them, called them on the phone a number of times, etc. as well as fought with my bank and neither would reverse the charges. Bank has some contract with them direct, so be careful.
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