This is the 5th or 6th email; they are scammers:
I hope this message finds you well. I wanted to kindly follow up regarding our previous messages about your refund. We truly understand how frustrating this experience has been for you, and we remain fully committed to resolving the matter as fairly and promptly as possible.
As mentioned earlier, we’re happy to issue a full credit of your membership fees as a gesture of goodwill and to acknowledge your concerns. We’re simply awaiting confirmation that your review has been removed, which is the final step required by our Payment Department to proceed with the refund.
Please know this request is not meant to diminish your experience—it’s simply a measure we’ve had to implement due to past instances where refunds were issued, yet reviews remained unchanged, which significantly impacted our platform despite us having done our part to resolve things.
We genuinely appreciate your cooperation and want to assure you that as soon as the review is deleted, we will immediately process your refund, which should appear in your account within 5–7 business days, depending on your bank’s processing time.
You can delete your review by clicking here:
Log in to your account
Go to My Reviews
Locate the review
Click Delete
If for any reason the refund is not processed promptly after the deletion, you are welcome to re-post your review. We want to earn your trust, not silence your voice.
Thank you again for your time, understanding, and patience. If there's anything further you need, I'm here to help.
Warm regards,
Caoimhe 🪙
Commitment to Excellence in Every Detail
Quality Assurance Manager
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