The service terminated my account and is holding BRL 4,000.00 deposited via PIX, citing violations of the Client Agreement. Despite numerous formal requests, the company has not provided any tangible evidence, transaction details, server logs, or calculations regarding the alleged 'actual damage.' The decision relied solely on 'internal policies' and undisclosed investigations, with no proof of fraud, multiple accounts, automated trading, or other prohibited activities presented. All trading was conducted manually and in good faith. Withholding these funds without substantiated evidence is excessive and unjustifiable. I formally dispute the company's actions and request the immediate return of my deposited funds.
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