The service terminated my account and is holding BRL 4,000.00 deposited via PIX, claiming violations of the Client Agreement. Despite multiple requests, the company has not provided any concrete evidence, transaction details, server logs, or calculations of the alleged 'actual damage.' The decision was based solely on 'internal policies' and undisclosed investigations, with no proof of fraud, multiple accounts, automated trading, or any prohibited actions shown. All trading was conducted manually and in good faith. Retaining these funds without solid evidence feels excessive and unwarranted. I formally contest the company's actions and demand the immediate return of my deposited funds.
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