The fire is very difficult to extinguish, the flames continue to burn after the cut off plate is deployed. We have to apply a damp cloth to stop it burning.
However I understand that this could be very dangerous and have been told not to use it until this problem is resolved.
On one occasion, after the fire was not used for a few days I attempted to light it but it would not light as it appeared the fuel had evaporated. As there was no flame present and it was stone cold I felt it was safe to add fuel, but when refuelling the fire it exploded throwing me across the kitchen and a huge flame shot out of the fire. I understand this is a common occurrence, this fire can be alight but not visible to the naked eye.
As these problems occurred during the 30 day return window under the sale of goods act I have requested a full refund, to no avail.
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We are Bio Fireplace Group, a leading company in high-quality and eco-friendly fireplaces. Our products are designed to provide a safe and environmentally friendly alternative to traditional fireplaces, using bioethanol, electricity or water as fuel, which burns cleanly without any harmful emissions.
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Whether you are looking to add warmth and ambiance to your home or create a stunning focal point for your outdoor space, we have a wide range of products to meet your needs. From bioethanol fireplaces, electric fireplaces or opti myst fires to patio heaters, fire pits or pizza ovens, we have a variety of styles and sizes to suit any space and taste.See more
