Placed an order on the 23rd Jan and had no notice of order or dispatch (18days) since. I have texted, I have emailed twice and had zero response from this company. When I go onto the website I can’t open the link to the ‘order’ page and just a blank page opens. My order was place with PayPal and it’s stuck on ‘pending’. This was a birthday present, due to the delay I have now requested to cancel this order as I’ve found a an alternative product which can be delivered on time. I’m sure my emails will continue to be ignored. I have suspicions this is a scam ‘Business’ so I would avoid purchasing from them as you can’t be sure you will receive what you have paid for. If anyone from the company see’s this or bothers to read it, I want my order cancelled!
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We are Bio Fireplace Group, a leading company in high-quality and eco-friendly fireplaces. Our products are designed to provide a safe and environmentally friendly alternative to traditional fireplaces, using bioethanol, electricity or water as fuel, which burns cleanly without any harmful emissions.
One of our strengths is our extensive online presence. We have webshops in 12 different countries, which makes our products easily accessible to customers all around Euroupe.
Whether you are looking to add warmth and ambiance to your home or create a stunning focal point for your outdoor space, we have a wide range of products to meet your needs. From bioethanol fireplaces, electric fireplaces or opti myst fires to patio heaters, fire pits or pizza ovens, we have a variety of styles and sizes to suit any space and taste.See more
