I bought two air purifiers and kept one as a spare. One started malfunctioning, so I contacted customer support and sent them videos of the issue. They claimed I used the wrong replacement filter, which caused the problem. I used a genuine filter from my spare unit that had never been used. They seem uninterested in helping with issues and only care about your money. I didn't ask for a replacement; I just wanted it fixed. This company is not trustworthy. They refuse to acknowledge that the air purifier is faulty, even when all the lights keep flashing. I provided my phone number for a call, but they declined to reach out. I advise everyone to stay away from this product.
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