New, Light Not Charging Layn Lapuz (BioLite Customer Support) not helping. I was given a BioLite Solar Rechargeable Luci String Light for part of gift package from my co-workers ( retirement gift ) Retirement is great. Broke out the Luci String Light, it was new, box sealed. It had the charging cable inside, and the top solar charger. Plugged it in, will not charge, tried multiple different chargers, including direct to wall with adaptor. No charging, no little lights. Over 24 hrs. Tried Solar, no charging. Sent message to BioLite, as you can not call them. No phone support, only email messages. Got a message back from Layn Lapuz (BioLite Customer Support) in PI. She gave me information on re-booting, already tried that, then she suggested I go back to my office ( where I retired from and got the great gift package goodies ) and ask the group for store receipt. Yup, go back and ask gift givers for receipt for gift I got in Sept 2025. This light is new, I broke the seal on box. BioLite will not help. Do not buy. Oh, and that internal battery is not replaceable. Yes darlings it has a battery. What kind of environmental light is this? Oh, forgot to add this will work ( light turn on ) but you have to have it plugged into charging source, wall outlet, etc.
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BioLite makes equipment to cook, charge, and light life outside and off-grid. Our award-winning lineup of products includes smokeless fire pits, electricity generating camping stoves, USB lanterns, portable power banks, solar generator systems, and rechargeable headlamps that are so comfortable, you forget you are wearing them. We are passionate about delivering easy-to-use energy solutions that enable our community to power their adventures and electrify the world. Use BioLite products for camping, hiking, overlanding, van life, travel, emergencies, power outages, and more.
Every purchase from BioLite makes an impact: a portion of every sale gets reinvested into our work delivering safe energy to families across sub-Saharan Africa, reaching over nine million individuals to date. When you choose BioLite, you choose a brighter future for everyone. BioLite is proudly Certified Climate Neutral. Thank you for visiting our TrustPilot page, please contact our Support team with questions or concerns and we'll be happy to work with you to deliver a great experience with your BioLite gear.
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