I received my first Biolite product as a gift. Worst customer service ever! The fan on my firepit will not pair via Bluetooth. After 1+ months of "troubleshooting" and jumping through hoops via emails, they constantly blame my phone (which is a very new Samsung), and won't take any accountability for their poor product.They also will not send another fan for me to try. I will never buy any of their products, and will tell my friends and family to do the same.
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BioLite makes equipment to cook, charge, and light life outside and off-grid. Our award-winning lineup of products includes smokeless fire pits, electricity generating camping stoves, USB lanterns, portable power banks, solar generator systems, and rechargeable headlamps that are so comfortable, you forget you are wearing them. We are passionate about delivering easy-to-use energy solutions that enable our community to power their adventures and electrify the world. Use BioLite products for camping, hiking, overlanding, van life, travel, emergencies, power outages, and more.
Every purchase from BioLite makes an impact: a portion of every sale gets reinvested into our work delivering safe energy to families across sub-Saharan Africa, reaching over nine million individuals to date. When you choose BioLite, you choose a brighter future for everyone. BioLite is proudly Certified Climate Neutral. Thank you for visiting our TrustPilot page, please contact our Support team with questions or concerns and we'll be happy to work with you to deliver a great experience with your BioLite gear.
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