BioLite is selling products that won't last long, and can quickly become useless. They pretend to care but it's just a facade.Mi experience is in particular with one of the BaseLantern products. Used it for 6 months and then, suddenly, it never charged nor worked again. If you look at the reviews in their own website, you can see that many people is experiencing the same problem.I just want to let you all know about their way to respond to such an issue:They receive a bad review in their website, saying the unit stopped working, and then they will reply right away saying that they'll be glad to replace it. Loos perfect and you feel so thankful and excited by this great policy. Then, you should contact them by email to figure out the details of such solution... (probably so no one else can see that this is just a lie to make customers believe they're THAT good).Here, before continuing, I want to show you my fisrt review:"I loved it while it worked..."For some time I thought it was a really good product, I even went and bought another (the small SunLight) but then it suddenly stopped working. No harm was done to the lantern, and also no sign was given from it that could make us think it was having problems. Now it is a very expensive brick.Their public reply:"...we're sorry to hear that happened with your BaseLantern. Please reach out to our support team here: (link cannot be included in the review). We'd be happy to replace this for you."The story after that, is represented in my second review attempt, that was obviously rejected and never published in their site:"They're saying they'll replace bad units: a lie"I posted my review about 5 months ago. BioLite replied that they were sorry to know my unit stopped working (as many I see here*), and that they'd gladly replace it... In my worry to not produce more useless garbage to contaminate this planet, I offered my full disposition to troubleshoot this lamp with their guidance, to get it working again with my own hands (I do this with computers, so it didn't feel like something impossible to do at the time)... Tried many things they suggested but none worked. After this, I was ready to receive a new lamp and let go of the one that stopped working; then I received this one last message from them: "Thanks for your patience and for your willingness to troubleshoot. I won't be able to replace this unit for you because it was purchased at (I can't put the store name here). Here is what I can do: We'd be happy to offer you a 30% discount on the purchase of a new BaseLantern from our site..." blah blah... The retailer where I bought this, is a big and serious store that distributes their products in the country I live in... So... were you laughing at me? "Where did you purchase the product" is one of the questions you make when posting these reviews, so at the time you said you'd like to replace the unit, you knew already where I had bought it!!! I was so annoyed by this "trick", that I came back right away to leave a public reply or 2nd review... but I couldn't do it because this option was somehow blocked for me... All this is to give you more information, so you know who you're dealing with at BioLite. You cannot rely in what you see here* as their fair and good disposition to replace bad units. Now I'm even more annoyed by this bad buy I made... In the end: my fault. Please don't let it be your fault as well. You've been warned."*here: in BioLite's website, product reviews section & Customer Service public replies.This pretty much explains it. So please be careful when you're buying, and don't waste your time believing they will really respond for their bad products as they want to feign.Hope this experience helps.
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BioLite makes equipment to cook, charge, and light life outside and off-grid. Our award-winning lineup of products includes smokeless fire pits, electricity generating camping stoves, USB lanterns, portable power banks, solar generator systems, and rechargeable headlamps that are so comfortable, you forget you are wearing them. We are passionate about delivering easy-to-use energy solutions that enable our community to power their adventures and electrify the world. Use BioLite products for camping, hiking, overlanding, van life, travel, emergencies, power outages, and more.
Every purchase from BioLite makes an impact: a portion of every sale gets reinvested into our work delivering safe energy to families across sub-Saharan Africa, reaching over nine million individuals to date. When you choose BioLite, you choose a brighter future for everyone. BioLite is proudly Certified Climate Neutral. Thank you for visiting our TrustPilot page, please contact our Support team with questions or concerns and we'll be happy to work with you to deliver a great experience with your BioLite gear.
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