Me:I would like to return my order, can you tell me how to do the Process? Biomaser:Why do you want to return the order? We do not recommend that you return the order because you will need to bear the return shipping and customs duties, which will be relatively high. Me:The device was bigger than I thought, and heavy. I can’t use it, so there’s no reason for me to keep it. How much is return shipping? There should not be any customs duties for you’re not importing anything, you’re getting your shipment back. Biomaser:Returning the goods from your side to China requires customs duties and shipping costsMe: Very well, please provide cost of custom duties and shipping. I would like a receipt of everything I’m having to pay to return the unit. Biomaser:Ok, but before I return it I need to know if you disassembled and used the machine and needle Me: I have to open the box and try it before I know if it works for me or not. I haven’t used it on anyone yet. Biomaser:If it has been unpacked, we cannot be sure whether the machine has been damaged by human factors.Me:So, if I opened it, and the device is DOA, guess it's caused by me opening it. If I open it and find a brick, it's because I put it there. If I manage to return it, you can just say you never received it, so now you get the device back while I'm out more money? Wow, not much different from a scammer I'd say.
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Founded in 2002, Biomaser is a global manufacturer of permanent makeup (PMU) and tattoo equipment, serving 70+ countries worldwide. With a 10,000㎡ in-house factory, 100+ patented technologies, and CE / FDA / ISO certifications, Biomaser delivers safe, reliable, medical-grade tools trusted by over 30,000 studios and beauty salons.
