We are so so pleased to have been put in touch with Ben and the team at Birchall. The process was long but this was unforeseen and even Ben said it usually happens much faster. The app for completing tasks made us feel like we were really part of the team and it was fun ticking off the to do list.
Our only constructive criticism would be about their email replies. I would have preferred them to have felt more personal rather than one sentence. Of course it was stating the facts of what we needed to know. But I would have felt even more secure if they had more detail.
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