Horrendous. Restarted my subscription from a few years ago and well, I wished I hadn't bothered. First box, item missing. Customer service wanted proof via photo which tbh felt like a snub already but I did this. Promised delivery of item and two months later no item has ever arrived, even after several chases. Constantly told it will be dispatched shortly. Second box, payment taken beginning of July, only dispatched after many chases on 1st August! Some July box! What a joke. This has turned up today, again with an item missing. This means the company is always a payment in hand for a box not yet issued and is not delivering all items as promised. My subscription is over. All customer service do it repeat how your items are due to be despatched whilst speaking to you in a provocative fashion. I am not reaching out I am telling you I am unhappy and you have made a mistake so try apologising and fixing the error. If you can't give me a refund.
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Birchbox is a monthly subscription box for beauty lovers, designed to help our members discover the best beauty and lifestyle products! Each month, members enjoy a customized box brimming with deluxe samples spanning makeup, haircare, skincare, wellness products, organic-based products, and other cosmetics.
This membership makes it easy to try out a new makeup trend, be introduced to a new skincare brand, or discover a new favorite product. With Birchbox Customization, our customers now have the exciting opportunity to hand-pick the exact samples they want to receive each month, including the size, and can even opt for a few full-sized products! Join Birchbox today to unlock a world of beauty exploration tailored just for you!
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