birchbox.com

3.3
3.3 Based on 201 reviews

Birchbox is a monthly subscription box for beauty lovers, designed to help our members discover the best beauty and lifestyle products! Each month, members enjoy a customized box brimming with deluxe samples spanning makeup, haircare, skincare, wellness ...

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caron leslie
Customer Service Non Existent

I have a monthly subscription to Birchbox. Evri have been waiting on my last box for over a week. I contacted Birchbox to explain there has been no movement/update. I felt Birchbox response was dismissive advising there should be an update soon. The customer service is non existent, there is no empathy or willingness to rectify issues. As a direct result I have now cancelled my subscription.

1
Date of experience: May 13, 2025

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Business Details

  • Birchbox is a monthly subscription box for beauty lovers, designed to help our members discover the best beauty and lifestyle products! Each month, members enjoy a customized box brimming with deluxe samples spanning makeup, haircare, skincare, wellness products, organic-based products, and other cosmetics.

    This membership makes it easy to try out a new makeup trend, be introduced to a new skincare brand, or discover a new favorite product. With Birchbox Customization, our customers now have the exciting opportunity to hand-pick the exact samples they want to receive each month, including the size, and can even opt for a few full-sized products! Join Birchbox today to unlock a world of beauty exploration tailored just for you!
    See more

  • email info@birchbox.com
  • language https://www.birchbox.com

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