I give Birchbox 2 stars because I still like and/or use about 65-75% of the products they send, so I'm mostly "satisfied." However, I have recently received in my December box 2 samples that were unusable. One was the Jura body cream. It had a giant hole at the top and completely dried up the product. The other product was a lip pencil from Laritzy. Not only was the color NOT for my skin tone or to my liking, the minute I opened it up, the tip of the pencil fell out. I tried sharpening it, only to find the next bit of pencil fell out. It was an old dried up sample. It's not even available for purchase, so what is the point of providing a sample in my box, unless it's to give away old expiring samples that nobody wants. Which brings me to my next point, there is NO WAY to purchase anything on the website. How is this even a business? Suppose I like or even love a product I sample. I have no way of purchasing it through the Birchbox website. I have to purchase full size products through Birchbox's competitors, like Amazon and Sephora. On top of all of this, I don't even know how to communicate with Birchbox re: the fact that I got damaged and expired samples in my box. There's no "contact us" tab anywhere on the website. Seems like after they were bought out, the new owners have ZERO desire to run a beauty e-commerce brand and just want to unload a ton of inventory on people who are willing to still pay $16/month for it.
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Birchbox is a monthly subscription box for beauty lovers, designed to help our members discover the best beauty and lifestyle products! Each month, members enjoy a customized box brimming with deluxe samples spanning makeup, haircare, skincare, wellness products, organic-based products, and other cosmetics.
This membership makes it easy to try out a new makeup trend, be introduced to a new skincare brand, or discover a new favorite product. With Birchbox Customization, our customers now have the exciting opportunity to hand-pick the exact samples they want to receive each month, including the size, and can even opt for a few full-sized products! Join Birchbox today to unlock a world of beauty exploration tailored just for you!
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