If I could give a 0 to this company in Calgary Alberta I would. Purchased a ride pass, got half way through my ride and the bike went totally manual and believe me what a work out! I had to pedal hard to return the bike to a drop zone and was 1 min late…charged me an extra $7. And try to talk to customer service good luck! Email the situation and pretty much get told nothing I can do as I used the remaining minutes….ya to get it back to drop zone! Explain again and no response. I usually use neuron but these were close so we decided to use the new company Bird, big mistake unless you wanna feel like you’re pulling a semi with a tricycle! As we know if you don’t return to a drop zone you get charged for that too! Unbelievable customer service! Bikes are trash ride and definitely wouldn’t suggest anyone to pay money for Bird. Grab a neuron believe me they may be outta the way at times but save the headache of Bird!
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Bird is a dockless scooter-share company based in Santa Monica, California.