This app is terrible. We lost +-70 euros on it for nothing and customer service says we can´t get a refund, because we used 1 ride of the pass. This ride, however, we did not even use the step, because it did not work. It is a total scam, we really got ripped off. They also charged +15 € for no apparent reason. When we saw charges being made on our bank account, we immediately contacted customer service on the phone. They let us explain the entire thing twice... once the customer care officer just hung up on us and the second call we hung up ourselves, because they just stopped answering us... We also explained our problem very thouroughly by e-mail several times, but they don´t provide a satisfying solution. It is really unacceptable and very very expensive for nothing in return. Please do not use this app!! Just take an uber, or go by foot, take your car... ANYTHING but this app.
Claim your business profile now and gain access to all features and respond to customer reviews.
Bird is a dockless scooter-share company based in Santa Monica, California.