Had an issue on a ride in Calgary where the scooter just stopped working mid ride. I saw there was another scooter ahead so pushed it over and parked there, ended the ride and started a new ride on the new scooter and completed my journey. Since I was charged the unlocking fee again I reached out to Bird for a refund but they said because I had "completed" both trips they could not refund. This seems very short sighted as they could clearly see I parked a scooter in the same location and started a new ride 30s later which I would not do for any other reason than a ride problem, so I shouldn't be charged another unlocking fee. Also for <$3 it seemed strange that they wanted to deny a refund rather than keep a customer happy. I will certainly father Neuron scooters more now as a result of this. Fortunately I disputed the charge with my credit card and got it refunded.
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Bird is a dockless scooter-share company based in Santa Monica, California.